Updated as of 09/26/2025 at 3:30PM PST.

 

SECTION 1 – WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

SECTION 2 – CONSENT

How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at support@awardwinningtea.com.

SECTION 3 – DISCLOSURE

We may disclose your personal information if we are required by law to do so.

SECTION 4 – WORDPRESS + WOOCOMMERCE

Our store is built on the WordPress platform using WooCommerce to power our online shop.
Your data is stored through our WordPress/WooCommerce databases on secure servers. Hosting is provided by Namecheap, Inc., which stores your data behind a firewall and follows industry best practices for data security.

Payment:
If you choose a direct payment gateway to complete your purchase, then your payment details are processed securely through third-party payment processors (such as Stripe, PayPal, or your bank’s merchant gateway). We do not store your full credit card details on our servers.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more information, please refer to the privacy policy of your selected payment gateway (e.g., Stripe’s Privacy Policy, PayPal’s Privacy Statement).

SECTION 5 – THIRD-PARTY SERVICES

In general, the third-party providers we use will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain service providers, such as payment gateways, shipping companies, and email marketing services, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
We recommend you read their policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that provider or its facilities are located.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy.

Links:
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

SECTION 6 – SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to ensure it is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed.
If you provide us with sensitive information such as credit card details, the information is encrypted using secure socket layer technology (SSL). Although no method of transmission over the Internet or electronic storage is 100% secure, we follow PCI-DSS requirements and implement additional generally accepted security practices.

SECTION 7 – COOKIES

Our WordPress site (including WooCommerce and installed plugins) uses cookies to provide a better shopping experience. Examples include:

* woocommerce\_cart\_hash and woocommerce\_items\_in\_cart – help WooCommerce determine when cart data changes.
* wp\_woocommerce\_session\_ – contains a unique code so WooCommerce can find your cart data in the database.
* wordpress\_logged\_in\_ – indicates when you’re logged in and who you are.

Third parties (such as Google Analytics, Facebook Ads, or AdRoll) may also place cookies on users’ browsers for targeted advertising or traffic analysis.
The following types of data may be collected for targeted advertising: IP addresses, cookie identifiers, website activity.
You can opt out of receiving targeted advertising by visiting the following links: the DAA opt-out site www.aboutads.info, the NAI opt-out site www.networkadvertising.org/choices, or for those in Europe, the EDAA opt-out site www.youronlinechoices.eu.

SECTION 8 – AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

SECTION 9 – CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

SECTION 10 – U.S. STATE PRIVACY RIGHTS

Residents of certain U.S. states, including California, Colorado, Connecticut, Virginia, Utah, and other states with consumer privacy laws, have specific rights regarding their personal information. We extend these rights to all U.S. customers, regardless of state of residence.

Your rights may include:

* Right to Know – You can request details about the categories of personal information we collect, use, disclose, and the purposes for which we use them.
* Right to Access – You can request a copy of the personal information we hold about you.
* Right to Delete – You can request that we delete your personal information, subject to certain exceptions (such as legal, accounting, or tax obligations).
* Right to Correct – You can request correction of inaccurate personal information.
* Right to Opt-Out of Sale or Sharing – We do not sell personal information for monetary gain. However, certain cookies and advertising tools we use may be considered a “share” of personal information under some state laws. You may opt out of targeted advertising or sharing by contacting us.
* Right to Limit Use of Sensitive Information – If we collect sensitive personal information (e.g., payment details for orders), we use it only to process transactions and do not use it for additional purposes.
* Right to Non-Discrimination – We will not deny you products, charge you different prices, or provide different levels of service if you exercise your privacy rights.

How to Exercise Your Rights
To exercise any of these rights, please contact us at [support@awardwinningtea.com](mailto:support@awardwinningtea.com) with the subject line “Privacy Rights Request.” We may need to verify your identity before fulfilling your request.

Data Retention
We retain personal information for as long as necessary to provide our services and comply with legal obligations. For example, order records are generally kept for up to 7 years for accounting and tax purposes.

QUESTIONS AND CONTACT INFORMATION

If you would like to access, correct, amend, or delete any personal information we have about you, register a complaint, or simply want more information, contact our Privacy Compliance Officer at:
support@wwardwinningtea.com